Support Policy

1. Introduction

At thefrontkit, we are committed to providing high-quality UI Starter Kits. This Support Policy outlines the level of support we offer and the process for requesting assistance.

If you require support, please review this policy before reaching out.

2. Scope of Support

2.1 Included Support

• Assistance with downloading and accessing purchased UI Starter Kits.
• Fixing critical issues that prevent core functionality from working as intended.
• Basic guidance on setting up the UI Kits within a supported framework.
• Help with payment processing, refunds (where applicable), and licensing questions.

2.2 Excluded Support

• Issues caused by third-party integrations, plugins, or APIs.
• Hosting, deployment, or server-related issues.
• Detailed coding assistance, debugging, or development support.

3. Customization & Additional Development

For advanced customization or feature development beyond the scope of included support, we offer paid customization services. This includes:

• UI modifications tailored to your brand.
• Integration with third-party services or APIs.
• Additional features or component enhancements.

Customization services are subject to scope definition, feasibility assessment, and cost estimation. To request a quote, email contact@thefrontkit.com with detailed requirements.

4. Response Time

Support inquiries are typically addressed within 4-5 business days. Response times may vary based on workload and issue complexity.

5. How to Request Support

Before submitting a request, please:

• Check the FAQs for common questions.
• Review the documentation included with your purchase.

Support Contact

Email: support@thefrontkit.com

When submitting a request, include:

• Your Order Number for verification.
• A clear description of the issue and any error messages.
• Screenshots or relevant details (if applicable).

6. Refund & License Issues

For billing, refund requests, or licensing concerns, contact support@thefrontkit.com with your order details.

7. Policy Updates

We reserve the right to update this Support Policy as needed. Continued use of our services constitutes acceptance of any changes.

For additional inquiries, please contact contact@thefrontkit.com.